{"id":7482,"date":"2023-06-23T12:22:00","date_gmt":"2023-06-23T12:22:00","guid":{"rendered":"https:\/\/www.template2prive.monline.fr\/?page_id=7482"},"modified":"2026-07-28T14:09:43","modified_gmt":"2026-07-28T18:09:43","slug":"politique-dexpedition","status":"publish","type":"page","link":"https:\/\/www.latrousserie.com\/en\/politique-dexpedition\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7482\" class=\"elementor elementor-7482\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-116240fe e-flex e-con-boxed e-con e-parent\" data-id=\"116240fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-feabb23 elementor-widget elementor-widget-text-editor\" data-id=\"feabb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"221\" data-end=\"457\">By placing an order on our online store, you agree to the following terms. This policy aims to clarify the delivery times, costs and responsibilities, as well as the handling of your personal data during shipping.<\/p><h2 data-section-id=\"1tfybza\" data-start=\"459\" data-end=\"498\">1. Processing and delivery times<\/h2><p data-start=\"500\" data-end=\"960\">Orders are generally processed and validated within 1 to 2 business days after payment. Our supplier will then ship your order within a few days, so the total delivery time is estimated between 8 and 12 business days from the date of payment. If the maximum delivery time of 12 business days is exceeded, please contact us at <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"399\" data-end=\"423\">contact@latrousserie.com<\/a> or by our <a href=\"https:\/\/www.latrousserie.com\/en\/ecrivez-nous\/\">contact form<\/a>.<\/p><h3 data-section-id=\"2zgyvj\" data-start=\"962\" data-end=\"978\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/26a0.svg\" alt=\"\u26a0\ufe0f\" \/> Important<\/h3><p data-start=\"980\" data-end=\"1172\">\u201cProcessing\u201d means that the order is being prepared by our supplier, while \u201cdelivery\u201d refers to the shipment to your address. The total time includes processing and delivery.<\/p><h2 data-section-id=\"uxjsva\" data-start=\"1174\" data-end=\"1207\">2. Delivery charges and taxes<\/h2><h3 data-section-id=\"epd4um\" data-start=\"1209\" data-end=\"1219\">Canada<\/h3><p data-start=\"1221\" data-end=\"1240\">Free delivery anywhere in <strong>Canada<\/strong>.<\/p><p data-section-id=\"15rbxz0\" data-start=\"1242\" data-end=\"1259\">At this time, shipping outside of Canada is not available.<\/p><p data-section-id=\"15rbxz0\" data-start=\"1242\" data-end=\"1259\">If you are a Canadian customer and inadvertently receive a package with import fees, please contact us at <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"1829\" data-end=\"1853\">contact@latrousserie.com<\/a> pour un remboursement de ces frais avec votre preuve de paiement des frais d&rsquo;importation.<\/p><h2 data-section-id=\"1ujlfaz\" data-start=\"1924\" data-end=\"1978\">3. Transfer and protection of personal data<\/h2><p data-start=\"1980\" data-end=\"2593\">To process and ship your order, certain personal information (name, address, telephone if requested and order details) may be passed on to a third-party supplier responsible for preparation and shipping.<br data-start=\"2189\" data-end=\"2192\" \/>These suppliers may be located outside the <strong>Canada<\/strong>.  The laws of their country may apply to the processing of your data.<br data-start=\"2323\" data-end=\"2326\" \/>We require these suppliers to adhere to strict confidentiality and security standards to protect your personal information.<br data-start=\"2470\" data-end=\"2473\" \/>Your data is used solely to prepare, ship and track your order, and to manage customer service.<\/p><h2 data-section-id=\"ukdbky\" data-start=\"2595\" data-end=\"2636\">4. Out of stock and partial shipments<\/h2><p data-start=\"2638\" data-end=\"2722\">If an item is out of stock, we will contact you to choose between:<\/p><ul data-start=\"2724\" data-end=\"2798\"><li data-section-id=\"nlyqvg\" data-start=\"2724\" data-end=\"2760\"><p data-start=\"2726\" data-end=\"2760\">Wait for restocking.<\/p><\/li><li data-section-id=\"1icz7wr\" data-start=\"2761\" data-end=\"2798\"><p data-start=\"2763\" data-end=\"2798\">Replace the article with another one.<\/p><\/li><\/ul><p data-start=\"2800\" data-end=\"2895\">Your order can be shipped in multiple packages if necessary, at no extra cost.<\/p><h2 data-section-id=\"31swka\" data-start=\"2897\" data-end=\"2936\">5. Change of delivery address<\/h2><p data-start=\"2938\" data-end=\"3165\">You can request a change of address before your order is processed by contacting us promptly by email at <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"3044\" data-end=\"3068\">contact@latrousserie.com<\/a>.<br data-start=\"3069\" data-end=\"3072\" \/>We do not deliver to post office boxes; the address must be a physically accessible location.<\/p><h2 data-section-id=\"1inshz8\" data-start=\"3167\" data-end=\"3199\">6. Damaged or lost packages<\/h2><p data-start=\"3201\" data-end=\"3426\">You can request a change of address before your order is processed by contacting us promptly by email at <strong><a href=\"https:\/\/www.latrousserie.com\/en\/ecrivez-nous\/\">contact form<\/a><\/strong> or <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"399\" data-end=\"423\">contact@latrousserie.com<\/a>.<br data-start=\"3300\" data-end=\"3303\" \/>If the package is confirmed lost by the carrier, we offer a free replacement or a full refund.<\/p><h2 data-section-id=\"10a93ng\" data-start=\"3428\" data-end=\"3461\">7. Cancellation and refund<\/h2><p data-start=\"3463\" data-end=\"3671\">Vous pouvez annuler une commande avant qu&rsquo;elle soit trait\u00e9e, veuillez nous contacter via le <a href=\"https:\/\/www.latrousserie.com\/en\/ecrivez-nous\/\"><strong>contact form<\/strong><\/a> . Si la command\u00e9 est trait\u00e9e, il ne sera plus possible d&rsquo;annuler votre commande. Veuillez alors vous r\u00e9f\u00e9rer \u00e0 la <a href=\"https:\/\/www.latrousserie.com\/en\/politique-de-remboursement\/\">return and refund policy<\/a>.<br data-start=\"3602\" data-end=\"3605\" \/>The refund will be issued via the same payment method used for the purchase.<\/p><h2 data-section-id=\"7mr1c\" data-start=\"3673\" data-end=\"3696\">8. Order tracking<\/h2><p data-start=\"3698\" data-end=\"3789\">After dispatch, you will receive an order number and you will be able to track the progress of your order on our website (refer to the link at the bottom of the page): <strong><a href=\"https:\/\/www.latrousserie.com\/en\/suivi-commande\/\">package tracking<\/a><\/strong>.<\/p><p data-start=\"3833\" data-end=\"3928\">If you have any questions about your order, please contact us via our <a href=\"https:\/\/www.latrousserie.com\/en\/ecrivez-nous\/ecrivez-nous\/\"><strong>contact form<\/strong><\/a><\/p><h2 data-section-id=\"b9dfiy\" data-start=\"4132\" data-end=\"4160\">9. Customer Service<\/h2><p data-start=\"4162\" data-end=\"4304\">For any questions about the service or returns: <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"399\" data-end=\"423\">contact@latrousserie.com<\/a> or by our <strong><a href=\"https:\/\/www.latrousserie.com\/en\/formulaire-de-retour\/\">return request form<\/a><\/strong>.<br data-start=\"4239\" data-end=\"4242\" \/>We promise to respond within 48 business hours.<\/p><p data-start=\"4306\" data-end=\"4334\">It will be a pleasure to serve you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>En passant une commande sur notre boutique en ligne, vous acceptez les termes suivants. Cette politique a pour but de clarifier les d\u00e9lais, frais et responsabilit\u00e9s, ainsi que la gestion de vos donn\u00e9es personnelles lors de l\u2019exp\u00e9dition. 1. D\u00e9lais de traitement et livraison Les commandes sont g\u00e9n\u00e9ralement trait\u00e9es et valid\u00e9es en 1 \u00e0 2 jours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7482","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/comments?post=7482"}],"version-history":[{"count":69,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7482\/revisions"}],"predecessor-version":[{"id":23861,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7482\/revisions\/23861"}],"wp:attachment":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/media?parent=7482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}