{"id":7486,"date":"2023-06-23T12:28:42","date_gmt":"2023-06-23T12:28:42","guid":{"rendered":"https:\/\/www.template2prive.monline.fr\/?page_id=7486"},"modified":"2026-04-22T20:49:26","modified_gmt":"2026-04-23T00:49:26","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/www.latrousserie.com\/en\/politique-de-remboursement\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7486\" class=\"elementor elementor-7486\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c97bb38 e-flex e-con-boxed e-con e-parent\" data-id=\"2c97bb38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ea7d1 elementor-widget elementor-widget-text-editor\" data-id=\"b8ea7d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"184\" data-end=\"482\">\u00a0<\/p><p data-start=\"184\" data-end=\"482\">Order processing typically takes 24 hours, but can take up to 2-5 days. Once your order has been processed, we cannot cancel, modify, or refund it if you change your mind. Please contact us at contact@latrousserie.com to discuss your options.<\/p><p data-start=\"484\" data-end=\"738\">You have 14 days from the date of receipt of your order to request a refund or exchange. After this period, no refunds or exchanges will be granted.<\/p><p data-start=\"484\" data-end=\"738\">General terms and conditions<\/p><ul data-start=\"768\" data-end=\"1033\"><li data-section-id=\"191g7h\" data-start=\"768\" data-end=\"875\"><p data-start=\"770\" data-end=\"875\">Items must be unused and returned in their original condition and original packaging.<\/p><\/li><li data-section-id=\"1p44904\" data-start=\"876\" data-end=\"944\"><p data-start=\"878\" data-end=\"944\">Sale items are refunded only on the price paid.<\/p><\/li><li data-section-id=\"xpsx4l\" data-start=\"945\" data-end=\"1033\"><p data-start=\"947\" data-end=\"1033\">Personalized or custom-made products are not refundable, except in the case of a defect.<\/p><\/li><\/ul><h2 data-section-id=\"10u7coi\" data-start=\"1035\" data-end=\"1060\">2. Return Procedure<\/h2><p data-start=\"1062\" data-end=\"1164\">To request a return, contact us at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1104\" data-end=\"1128\">contact@latrousserie.com<\/a> with the following information:<\/p><ul data-start=\"1166\" data-end=\"1311\"><li data-section-id=\"13q4ysp\" data-start=\"1166\" data-end=\"1188\"><p data-start=\"1168\" data-end=\"1188\">Order number<\/p><\/li><li data-section-id=\"14cwnc\" data-start=\"1189\" data-end=\"1204\"><p data-start=\"1191\" data-end=\"1204\">Full name<\/p><\/li><li data-section-id=\"xgtv0l\" data-start=\"1205\" data-end=\"1229\"><p data-start=\"1207\" data-end=\"1229\">Delivery address<\/p><\/li><li data-section-id=\"nmghsq\" data-start=\"1230\" data-end=\"1250\"><p data-start=\"1232\" data-end=\"1250\">Reason for returning<\/p><\/li><li data-section-id=\"1vdhkbw\" data-start=\"1251\" data-end=\"1311\"><p data-start=\"1253\" data-end=\"1311\">Photo of the product if it is damaged or defective<\/p><\/li><\/ul><h3 data-section-id=\"1cbimz2\" data-start=\"1313\" data-end=\"1345\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/26a0.svg\" alt=\"\u26a0\ufe0f\" \/> Information security<\/h3><p data-start=\"1347\" data-end=\"1619\">The information you provide via email for processing returns is used solely to verify and manage your request. We recommend sending your information through a secure network and not including sensitive financial data by email.<\/p><p data-start=\"1621\" data-end=\"1704\">We will respond within 48 business hours with instructions for the return.<\/p><h2 data-section-id=\"d0pfvh\" data-start=\"1706\" data-end=\"1727\">3. Return costs<\/h2><ul data-start=\"1729\" data-end=\"2007\"><li data-section-id=\"d28bnz\" data-start=\"1729\" data-end=\"1897\"><p data-start=\"1731\" data-end=\"1897\">For returns due to a change of mind, the customer is responsible for the return shipping costs.<\/p><\/li><li data-section-id=\"15va1ng\" data-start=\"1898\" data-end=\"2007\"><p data-start=\"1900\" data-end=\"2007\">If the product is defective or incorrect, the return shipping costs will be covered by La Trousserie.com.<\/p><\/li><\/ul><h2 data-section-id=\"u6qht0\" data-start=\"2009\" data-end=\"2042\">4. Inspection and reimbursement<\/h2><ul data-start=\"2044\" data-end=\"2747\"><li data-section-id=\"5hfjn3\" data-start=\"2044\" data-end=\"2145\"><p data-start=\"2046\" data-end=\"2145\">Once the product is received, we will conduct an inspection to verify its condition and conformity.<\/p><\/li><li data-section-id=\"1eyxr2r\" data-start=\"2146\" data-end=\"2289\"><p data-start=\"2148\" data-end=\"2289\">If the product meets the return conditions, the refund will be processed using the same payment method used for the purchase.<\/p><\/li><li data-section-id=\"uceyf3\" data-start=\"2290\" data-end=\"2402\"><p data-start=\"2292\" data-end=\"2402\">Refund processing may take 7 to 10 business days after receipt and inspection of the product.<\/p><\/li><li data-section-id=\"1uoe5b3\" data-start=\"2403\" data-end=\"2589\"><p data-start=\"2405\" data-end=\"2589\">Once the refund has been granted, processing on your payment method may take up to 10 business days; this timeframe also depends on the bank or card issuer.<\/p><\/li><li data-section-id=\"1ome0s4\" data-start=\"2590\" data-end=\"2747\"><p data-start=\"2592\" data-end=\"2747\">If the refund does not appear immediately in your account, check with your bank or card issuer before contacting us.<\/p><\/li><\/ul><h2 data-section-id=\"1rutbn2\" data-start=\"2749\" data-end=\"2788\">5. Defective or damaged products<\/h2><ul data-start=\"2790\" data-end=\"3088\"><li data-section-id=\"9q4as\" data-start=\"2790\" data-end=\"2913\"><p data-start=\"2792\" data-end=\"2913\">If a product arrived damaged or defective, you can provide a photo or return the item for inspection.<\/p><\/li><li data-section-id=\"omh44o\" data-start=\"2914\" data-end=\"2996\"><p data-start=\"2916\" data-end=\"2996\">After inspection, a refund or exchange will be made depending on the result.<\/p><\/li><\/ul><h2 data-section-id=\"1nso3yy\" data-start=\"3090\" data-end=\"3125\">6. Policy changes<\/h2><p data-start=\"3127\" data-end=\"3285\">La Trousserie.com reserves the right to modify this policy at any time.<br data-start=\"3207\" data-end=\"3210\" \/>Any changes will be published on this page with the date of the update.<\/p><h2 data-section-id=\"qow5do\" data-start=\"3287\" data-end=\"3300\">7. Contact<\/h2><p data-start=\"3302\" data-end=\"3403\">For any questions regarding returns or refunds:<br data-start=\"3361\" data-end=\"3364\" \/><strong data-start=\"3364\" data-end=\"3403\">E-mail : <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3377\" data-end=\"3401\">contact@latrousserie.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 Le d\u00e9lai de traitement des commandes est de 24hrs habituellement pouvant aller jusqu\u2019\u00e0 2-5 jours, si la commande a \u00e9t\u00e9 trait\u00e9e, nous ne pourrons plus annuler, modifier ou rembourser votre commande\u00a0 dans le cadre d\u2019un changement d\u2019avis. Veuillez communiquer avec nous pour v\u00e9rifier vos possibilit\u00e9s au contact@latrousserie.com Vous disposez de 14 jours suivant la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7486","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/comments?post=7486"}],"version-history":[{"count":40,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7486\/revisions"}],"predecessor-version":[{"id":23356,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7486\/revisions\/23356"}],"wp:attachment":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/media?parent=7486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}