{"id":7486,"date":"2023-06-23T12:28:42","date_gmt":"2023-06-23T12:28:42","guid":{"rendered":"https:\/\/www.template2prive.monline.fr\/?page_id=7486"},"modified":"2026-07-28T14:39:43","modified_gmt":"2026-07-28T18:39:43","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/www.latrousserie.com\/en\/politique-de-remboursement\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7486\" class=\"elementor elementor-7486\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c97bb38 e-flex e-con-boxed e-con e-parent\" data-id=\"2c97bb38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ea7d1 elementor-widget elementor-widget-text-editor\" data-id=\"b8ea7d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"184\" data-end=\"482\">\u00a0<\/p><p data-start=\"184\" data-end=\"482\">Order processing takes 1 to 2 days. Once your order has been processed, we cannot cancel, modify, or refund it if you change your mind. Please contact us to discuss your options through our <a href=\"https:\/\/www.latrousserie.com\/en\/ecrivez-nous\/\">contact form<\/a>.<\/p><p data-start=\"484\" data-end=\"738\">You have 30 days from the date of receipt of your order to request a refund or exchange. After this period, no refunds or exchanges will be granted.<\/p><p data-start=\"484\" data-end=\"738\">General terms and conditions<\/p><ul data-start=\"768\" data-end=\"1033\"><li data-section-id=\"191g7h\" data-start=\"768\" data-end=\"875\"><p data-start=\"770\" data-end=\"875\">Items must be unused and returned in their original condition and original packaging.<\/p><\/li><li data-section-id=\"1p44904\" data-start=\"876\" data-end=\"944\"><p data-start=\"878\" data-end=\"944\">Sale items are refunded only on the price paid.<\/p><\/li><li data-section-id=\"xpsx4l\" data-start=\"945\" data-end=\"1033\"><p data-start=\"947\" data-end=\"1033\">Personalized or custom-made products are not refundable, except in the case of a defect.<\/p><\/li><\/ul><h2 data-section-id=\"10u7coi\" data-start=\"1035\" data-end=\"1060\">2. Return Procedure<\/h2><p data-start=\"1062\" data-end=\"1164\">To request a return, please fill out our <strong><a href=\"https:\/\/www.latrousserie.com\/en\/formulaire-de-retour\/\">return request form<\/a><\/strong> or <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"1104\" data-end=\"1128\">contact@latrousserie.com<\/a> with the following information:<\/p><ul data-start=\"1166\" data-end=\"1311\"><li data-section-id=\"13q4ysp\" data-start=\"1166\" data-end=\"1188\"><p data-start=\"1168\" data-end=\"1188\">Order number<\/p><\/li><li data-section-id=\"14cwnc\" data-start=\"1189\" data-end=\"1204\"><p data-start=\"1191\" data-end=\"1204\">Full name<\/p><\/li><li data-section-id=\"xgtv0l\" data-start=\"1205\" data-end=\"1229\"><p data-start=\"1207\" data-end=\"1229\">Delivery address<\/p><\/li><li data-section-id=\"nmghsq\" data-start=\"1230\" data-end=\"1250\"><p data-start=\"1232\" data-end=\"1250\">Reason for returning<\/p><\/li><li data-section-id=\"1vdhkbw\" data-start=\"1251\" data-end=\"1311\"><p data-start=\"1253\" data-end=\"1311\">Photo of the product if it is damaged or defective<\/p><\/li><\/ul><h3 data-section-id=\"1cbimz2\" data-start=\"1313\" data-end=\"1345\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/26a0.svg\" alt=\"\u26a0\ufe0f\" \/> Information security<\/h3><p data-start=\"1347\" data-end=\"1619\">The information you provide via email for processing returns is used solely to verify and manage your request. We recommend sending your information through a secure network and not including sensitive financial data by email.<\/p><p data-start=\"1621\" data-end=\"1704\">We will respond within 48 business hours with instructions for the return.<\/p><h2 data-section-id=\"d0pfvh\" data-start=\"1706\" data-end=\"1727\">3. Return costs<\/h2><ul data-start=\"1729\" data-end=\"2007\"><li data-section-id=\"d28bnz\" data-start=\"1729\" data-end=\"1897\"><p data-start=\"1731\" data-end=\"1897\">Pour les retours li\u00e9s \u00e0 un changement d\u2019avis, le client est responsable des frais d\u2019exp\u00e9dition de retour. Les consignes et l&rsquo;adresse de retour vous sera transmises.<\/p><\/li><li data-section-id=\"15va1ng\" data-start=\"1898\" data-end=\"2007\"><p data-start=\"1900\" data-end=\"2007\">If the product is defective or incorrect, La Trousserie.com will cover the return shipping costs. If you receive a damaged or defective item, please contact us with a photo of the item. We will offer you a replacement or a full refund, at no cost to you.<\/p><\/li><\/ul><h2 data-section-id=\"u6qht0\" data-start=\"2009\" data-end=\"2042\">4. Inspection and reimbursement<\/h2><ul data-start=\"2044\" data-end=\"2747\"><li data-section-id=\"5hfjn3\" data-start=\"2044\" data-end=\"2145\"><p data-start=\"2046\" data-end=\"2145\">Once the product is received, we will conduct an inspection to verify its condition and conformity.<\/p><\/li><li data-section-id=\"1eyxr2r\" data-start=\"2146\" data-end=\"2289\"><p data-start=\"2148\" data-end=\"2289\">If the product meets the return conditions, the refund will be processed using the same payment method used for the purchase.<\/p><\/li><li data-section-id=\"uceyf3\" data-start=\"2290\" data-end=\"2402\"><p data-start=\"2292\" data-end=\"2402\">Refund processing may take 7 to 10 business days after receipt and inspection of the product.<\/p><\/li><li data-section-id=\"1uoe5b3\" data-start=\"2403\" data-end=\"2589\"><p data-start=\"2405\" data-end=\"2589\">Once the refund has been granted, processing on your payment method may take up to 10 business days; this timeframe also depends on the bank or card issuer.<\/p><\/li><li data-section-id=\"1ome0s4\" data-start=\"2590\" data-end=\"2747\"><p data-start=\"2592\" data-end=\"2747\">If the refund does not appear immediately in your account, check with your bank or card issuer before contacting us.<\/p><\/li><\/ul><h2 data-section-id=\"1rutbn2\" data-start=\"2749\" data-end=\"2788\">5. Defective or damaged products<\/h2><ul data-start=\"2790\" data-end=\"3088\"><li data-section-id=\"9q4as\" data-start=\"2790\" data-end=\"2913\"><p data-start=\"2792\" data-end=\"2913\">If a product arrives damaged or defective, you can provide a photo or return the item for inspection. Contact us by<\/p><p data-start=\"3302\" data-end=\"3403\"><strong data-start=\"3364\" data-end=\"3403\">E-mail : <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"3377\" data-end=\"3401\">contact@latrousserie.com<\/a><\/strong><\/p><p data-start=\"3302\" data-end=\"3403\">or<strong><a href=\"https:\/\/www.latrousserie.com\/en\/formulaire-de-retour\/\"> return request form<\/a><\/strong><\/p><\/li><li data-section-id=\"omh44o\" data-start=\"2914\" data-end=\"2996\"><p data-start=\"2916\" data-end=\"2996\">After inspection, a refund or exchange will be made depending on the result.<\/p><\/li><\/ul><h2 data-section-id=\"1nso3yy\" data-start=\"3090\" data-end=\"3125\">6. Policy changes<\/h2><p data-start=\"3127\" data-end=\"3285\">La Trousserie reserves the right to modify this policy at any time.<br data-start=\"3207\" data-end=\"3210\" \/>Any changes will be published on this page with the date of the update.<\/p><h2 data-section-id=\"qow5do\" data-start=\"3287\" data-end=\"3300\">7. Contact<\/h2><p data-start=\"3302\" data-end=\"3403\">For any questions regarding returns or refunds:<br data-start=\"3361\" data-end=\"3364\" \/><strong data-start=\"3364\" data-end=\"3403\">E-mail : <a class=\"decorated-link cursor-pointer\" href=\"mailto:contact@latrousserie.com\" rel=\"noopener\" data-start=\"3377\" data-end=\"3401\">contact@latrousserie.com<\/a><\/strong><\/p><p data-start=\"3302\" data-end=\"3403\">or<strong><a href=\"https:\/\/www.latrousserie.com\/en\/formulaire-de-retour\/\"> return request form<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 Le d\u00e9lai de traitement des commandes est de 1 \u00e0 2 jours, si la commande a \u00e9t\u00e9 trait\u00e9e, nous ne pourrons plus annuler, modifier ou rembourser votre commande\u00a0 dans le cadre d\u2019un changement d\u2019avis. Veuillez communiquer avec nous pour v\u00e9rifier vos possibilit\u00e9s via notre formulaire de contact. Vous disposez de 30 jours suivant la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7486","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/comments?post=7486"}],"version-history":[{"count":64,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7486\/revisions"}],"predecessor-version":[{"id":23877,"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/pages\/7486\/revisions\/23877"}],"wp:attachment":[{"href":"https:\/\/www.latrousserie.com\/en\/wp-json\/wp\/v2\/media?parent=7486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}