Order processing typically takes 24 hours, but can take up to 2-5 days. Once your order has been processed, we cannot cancel, modify, or refund it if you change your mind. Please contact us at contact@latrousserie.com to discuss your options.
You have 14 days from the date of receipt of your order to request a refund or exchange. After this period, no refunds or exchanges will be granted.
General terms and conditions
Items must be unused and returned in their original condition and original packaging.
Sale items are refunded only on the price paid.
Personalized or custom-made products are not refundable, except in the case of a defect.
2. Return Procedure
To request a return, contact us at contact@latrousserie.com with the following information:
Order number
Full name
Delivery address
Reason for returning
Photo of the product if it is damaged or defective
Information security
Information securityThe information you provide via email for processing returns is used solely to verify and manage your request. We recommend sending your information through a secure network and not including sensitive financial data by email.
We will respond within 48 business hours with instructions for the return.
3. Return costs
For returns due to a change of mind, the customer is responsible for the return shipping costs.
If the product is defective or incorrect, the return shipping costs will be covered by La Trousserie.com.
4. Inspection and reimbursement
Once the product is received, we will conduct an inspection to verify its condition and conformity.
If the product meets the return conditions, the refund will be processed using the same payment method used for the purchase.
Refund processing may take 7 to 10 business days after receipt and inspection of the product.
Once the refund has been granted, processing on your payment method may take up to 10 business days; this timeframe also depends on the bank or card issuer.
If the refund does not appear immediately in your account, check with your bank or card issuer before contacting us.
5. Defective or damaged products
If a product arrived damaged or defective, you can provide a photo or return the item for inspection.
After inspection, a refund or exchange will be made depending on the result.
6. Policy changes
La Trousserie.com reserves the right to modify this policy at any time.
Any changes will be published on this page with the date of the update.
7. Contact
For any questions regarding returns or refunds:
E-mail : contact@latrousserie.com