By placing an order on our online store, you agree to the following terms. This policy aims to clarify the delivery times, costs and responsibilities, as well as the handling of your personal data during shipping.
1. Processing and delivery times
Orders are generally processed and validated within 1 to 2 business days after payment. Our supplier will then ship your order within a few days, so the total delivery time is estimated between 8 and 12 business days from the date of payment. If the maximum delivery time of 12 business days is exceeded, please contact us at contact@latrousserie.com or by our contact form.
Important
“Processing” means that the order is being prepared by our supplier, while “delivery” refers to the shipment to your address. The total time includes processing and delivery.
2. Delivery charges and taxes
Canada
Free delivery anywhere in Canada.
At this time, shipping outside of Canada is not available.
If you are a Canadian customer and inadvertently receive a package with import fees, please contact us at contact@latrousserie.com to request a refund of these fees, along with your proof of payment of the import fees.
3. Transfer and protection of personal data
To process and ship your order, certain personal information (name, address, telephone if requested and order details) may be passed on to a third-party supplier responsible for preparation and shipping.
These suppliers may be located outside the Canada. The laws of their country may apply to the processing of your data.
We require these suppliers to adhere to strict confidentiality and security standards to protect your personal information.
Your data is used solely to prepare, ship and track your order, and to manage customer service.
4. Out of stock and partial shipments
If an item is out of stock, we will contact you to choose between:
Wait for restocking.
Replace the article with another one.
Your order can be shipped in multiple packages if necessary, at no extra cost.
5. Change of delivery address
You can request a change of address before your order is processed by contacting us promptly by email at contact@latrousserie.com.
We do not deliver to post office boxes; the address must be a physically accessible location.
6. Damaged or lost packages
You can request a change of address before your order is processed by contacting us promptly by email at contact form or contact@latrousserie.com.
If the package is confirmed lost by the carrier, we offer a free replacement or a full refund.
7. Cancellation and refund
You can cancel an order before it is processed; please contact us via the contact form . Once the order has been processed, you will no longer be able to cancel it. In that case, please read the return and refund policy.
The refund will be issued via the same payment method used for the purchase.
8. Order tracking
After dispatch, you will receive an order number and you will be able to track the progress of your order on our website (refer to the link at the bottom of the page): package tracking.
If you have any questions about your order, please contact us via our contact form
9. Customer Service
For any questions about the service or returns: contact@latrousserie.com or by our return request form.
We promise to respond within 48 business hours.
It will be a pleasure to serve you!