FAQs
Our team is always here to help you.
Delivery and Ordering
Processing and delivering your order requires 8 to 12 business days from our team. We are doing everything we can to ensure you receive your order as quickly as possible.
After your order has been shipped, you will receive a order number and you can track it on our website the progress of your package: see the link at the bottom of the page: package tracking.
For any questions regarding tracking or potential delays, you can contact our customer service has :
contact@latrousserie.com, specifying:
Order number
Email address used
First and last name
Items ordered
Order date
Recommended subject line for email:
“Tracking / Delivery time – [Order number]”
Canada free delivery
International For the moment we only deliver to Canada but possibly internationally soon.
If you are a Canadian customer canadien and if you mistakenly receive import charges, contact us at contact@latrousserie.com with proof of payment of these fees and you will be reimbursed the amount in question.
If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.
A problem with the Post Office? Lost, broken, or destroyed parcel?
With our secure deliveryOur team will handle any disputes on your behalf. If your package hasn't arrived within 12 business days, please contact us. contact@latrousserie.com, Customer satisfaction is our priority. let's take full responsibility by immediately sending you a new package at our expense.
Feel free to contact us by email; our team will do its best to meet your expectations.
Cancellation and Return
Yes, as long as your order is not "« currently being processed , Once your order has been processed, it will no longer be possible to modify it. Contact us at contact@latrousserie.com in case of need.
Yes, as long as your order is being processed. Once processed, it can no longer be cancelled.
Cancellation conditions
If the order has not yet been addressed, It can be cancelled. free of charge.
Once the order is treated, Cancellation is no longer possible. In this case, please refer to our refund policy.
For any cancellation request, please contact our customer service at contact@latrousserie.com
Yes, you can request a return in accordance with our refund policy.
Return deadline
You have 30 days jours from the receiving your order to request a return or exchange. After this period, no refund or exchange will be granted.
Conditions for a return
The article must be not used, in his original state and with the original packaging.
Personalized or custom-made items are non-refundable, except in the case of a defect.
Sale items are refunded only on the price paid.
How to make a return
Contact us at contact@latrousserie.com with :
Your order number
Your full name
Delivery address
There reason for return
A product photo if it is damaged or defective
We will respond to you within 48 business hours with instructions for the return.
Return shipping costs
For a return related to a change of mind, Shipping costs are your responsibility.
If the product is defective or incorrect, les frais de retour sont pris en charge par La Trousserie.com.
Once the product has been inspected and found to be compliant, the refund will be processed according to the initial payment method, within a period of 7 to 10 business days upon receipt.
Once the refund has been granted, processing on your payment method may take up to 10 business days; this timeframe also depends on the bank or card issuer.
If the refund does not appear immediately in your account, please check with your bank or card issuer before contacting us.
Other Questions
We make your shopping experience as easy as possible.
1. You select the desired product(s)
2. Click on "add to cart"«
3. Click on the bag icon in the top right corner (your "shopping cart") to complete your purchase
We also offer you the option of creating an account to make the process even simpler.
No. Except in exceptional circumstances, we only accept one discount code per order.
For residents of Canada, You should not have any charges at reception; if this is the case, please let us know and you will be reimbursed with proof of the charges in question.
If you wish to place a bulk order, please email our team.
For any inquiries, please send a message to contact@latrousserie.com and you will receive a response within 48 business hours.
Security
Your security is our priority: we only accept secure payments through our processors.
We accept:
Credit cards: Visa, Mastercard, American Express
Debit cards bearing the Visa or Mastercard logo (treated as credit cards)
- Apple Pay et Google Pay
Your bank card information is never transmitted to us. All payments are processed through secure platforms using the HTTPS protocol and 128-bit SSL encryption.
We do not accept Interac Pure cards or checks.
Yes !
The "HTTPS" in our store's URLs demonstrates the quality of our services. HTTPS is the secure version of "http" that uses SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As online retailers, we understand that using SSL is essential these days. It's the best way to protect your data and safeguard you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the web browser's address bar. It is also represented by an "s," which stands for "secure," added to the "http" protocol in the website's address bar. Alternatively, it can be represented by two horizontal bars with circles inside.