Last updated: March 8, 2026
This Privacy Policy describes how Studio chic Boutique VP / La Trousserie.com collects, uses, discloses and protects the personal information of users of its website.
We are committed to complying with applicable laws regarding the protection of personal information, including:
the Act respecting the protection of personal information in the private sector (Quebec)
Law 25
Canada's PIPEDA (Personal Information Protection and Electronic Documents Act)
1. Person responsible for the protection of personal information
In accordance with Law 25, here are the contact details for the person responsible for personal information:
Person responsible for the protection of personal information
CP 233, Rouyn-Noranda, Quebec, Canada, J9X 5C3
E-mail : contact@latrousserie.com
Any questions, access requests or complaints regarding your personal information can be addressed to this person.
2. Personal information collected
We may collect the following information when you use our site:
Information provided during a purchase
first and last name
mailing address
email address
phone number
information needed for delivery
order details
Information collected automatically
When you browse our site, certain information may be collected automatically:
IP address
browser type
operating system
pages visited
browsing duration
interactions with the site
This data is collected using analytics tools such as Google Analytics or others, depending on our needs. The data can be anonymized at your request. If you request the deletion of your personal data, we may anonymize certain information to comply with our legal and tax obligations. Anonymization means rendering your data unidentifiable while retaining the information necessary for our legal and tax obligations.
3. Use of personal information
Personal information may be used for:
process and ship orders
communicate with customers
provide customer service
improve the user experience
analyze site usage
prevent fraud
send marketing communications (with consent)
We only collect the information necessary for the stated purposes.
Payment partners
Our users can consult the privacy policies of our payment services:
Visa (Canada): https://www.visa.ca/fr_CA/privacy.html
MasterCard (Canada): https://www.mastercard.ca/en-ca/consumers/get-support/privacy.html
American Express (Canada): https://www.americanexpress.com/ca/privacy/
Stripe: https://stripe.com/privacy
PayPal: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full
4. Consent
By using our site or providing your personal information, you consent to its collection, use and disclosure in accordance with this policy.
When required by law, explicit consent will be requested, particularly for:
newsletter signup
sending marketing communications
certain tracking technologies.
You can withdraw your consent at any time by contacting us at:
5. Sharing of personal information
We do not sell your personal information.
However, we may share certain information with service providers necessary for the operation of our store, for example:
payment providers
Distributors and carriers
web hosting providers
marketing and analytics tools
These partners only have access to the information necessary for their services.
6. Data transfer outside of Canada
Some technology or service providers used by our site may store or process data outside of Canada. In these cases, we ensure that reasonable measures are in place to protect your information in accordance with applicable laws.
In order to process and ship orders placed on our site, certain personal information must be transmitted to our logistics partners, who act as service providers for the preparation, packaging and shipping of products.
The information that may be transmitted includes, but is not limited to:
customer's first and last name
Delivery address
Telephone number (required only for delivery by the carrier and will not be used for any other purpose without consent)
Order summary (products ordered)
This information is used solely for the purpose of processing, preparing and shipping your order.
Our logistics provider is required to use this information only for the performance of these services and to implement reasonable security measures to protect personal information.
Because some logistics partners or facilities may be located outside of Canada, personal information may be processed or stored in other jurisdictions. In these cases, we take reasonable steps to ensure that personal information receives an adequate level of protection in accordance with applicable laws.
7. Cookies and similar technologies
Our site uses cookies in order to:
improve the user experience
analyze site usage
measuring marketing performance
remember certain preferences
Third-party services
Cookies may be used by third-party services such as:
Google Analytics or other web analytics tools
These tools allow us to understand:
how visitors use the site
Which pages are most frequently visited?
the effectiveness of our marketing campaigns
The customer can choose to refuse certain cookies, delete existing cookies, and opt out of tracking technologies by configuring their browser settings and selecting the appropriate option when opening the website (accept, refuse, customize). The customer remains responsible for these settings. Once these settings are configured, some website features may not be available. By using our website, certain cookies may be installed according to your preferences, browser settings, and the selections you make on our site.
8. Information Security
The LaTrousserie.com website uses the HTTPS protocol and standard technical measures to protect personal information transmitted by users.
Despite these precautions, no transmission over the Internet is completely secure and LaTrousserie.com cannot guarantee absolute protection against all unauthorized access.
We implement reasonable security measures to protect personal information against:
the loss
theft
unauthorized access
disclosure
the modification
Payments made on our site are processed through secure platforms using industry-standard encryption protocols.
However, no method of transmission over the Internet is completely secure.
9. Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including:
Order processing and shipping
Compliance with our legal and tax obligations
For administrative or internal management purposes
Tax and legal data
Certain transaction and order information (name, address, order details, amount paid, taxes) may be kept for up to 7 years in order to comply with Canadian and Quebec legal and tax requirements.
Non-essential personal data
Personal information that is not required for these legal or tax obligations may be deleted or anonymized at the client's request.
Anonymization involves rendering personal data unidentifiable while retaining information necessary for legal or statistical purposes. We will do our best to render information unidentifiable while respecting our legal obligations.
Thus, even if some data must be kept for tax purposes, you can exercise your right to erasure on other personal information.
10. Your rights
In accordance with applicable laws, you have the following rights in particular:
access the personal information we hold about you
request their correction
withdraw your consent
request the deletion of certain data when permitted by law
request the portability of your personal information where applicable
To exercise these rights, please contact us at:
11. Links to third-party sites
Our site may contain links to other websites.
We are not responsible for the privacy practices of these sites. We recommend that you review their privacy policies.
12. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you:
information about our products
promotions
updates on the store
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@latrousserie.com.
To withdraw your consent to the processing of your personal data, please contact our data protection officer at:
CP 233, Rouyn-Noranda, Quebec, Canada, J9X 5C3
E-mail : contact@latrousserie.com
We will process your request within 30 working days. This period may be extended if exceptional circumstances warrant it.
13. Minimum age
Our site is not intended for persons under the age of 14 without the consent of a parent or guardian, in accordance with applicable laws.
14. Policy changes
We may modify this privacy policy at any time.
Any changes will be published on this page with the date of the update.
15. Contact
For any questions regarding this policy or your personal information:
Person responsible for the protection of personal information
E-mail : contact@latrousserie.com