FAQs
Our team is always here to help you.
Delivery and Ordering
When will I receive my order?
Orders are generally received within 15 business days. This means that orders are usually processed within 2 to 5 business days after payment and then you have to add the time for delivery which can take up to 30 days from the date of payment.
For the international shipments, Delivery times may be longer depending on the carrier and destination.
After your order has been shipped, you will receive a tracking link by email to track the progress of your package.
For any questions regarding tracking or potential delays, you can contact our customer service has :
contact@latrousserie.com, specifying:
Order number
Email address used
First and last name
Items ordered
Order date
Recommended subject line for email:
“Tracking / Delivery time – [Order number]”
Canada free delivery
International : fees are calculated at checkout based on the weight, destination and dimensions of the items.
⚠️ Import duties and taxes may apply in your country. You are responsible for these charges. These charges may be collected upon delivery of the package. If you refuse to pay them, the order will be returned and you will be refunded the value of the products, less the return shipping costs and the initial shipping fees.
If you are a Canadian customer and you mistakenly receive import charges, please contact us at contact@latrousserie.com with proof of payment for a refund of these fees.
If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.
A problem with the Post Office? Lost, broken, or destroyed parcel?
With our secure delivery, Our team will handle any disputes on your behalf. If your package hasn't arrived within 30 days, please contact us at contact@latrousserie.com. Customer satisfaction is our priority. We don't pass the buck to the carrier and leave you to fend for yourself. let's take full responsibility by immediately sending you a new package at our expense.
Feel free to contact us by email; our team will do its best to meet your expectations.
Cancellation and Return
Yes, as long as your order is not "« currently being processed ».
You can You can only cancel your order before it is processed..
Cancellation conditions
If the order has not yet been addressed, It can be cancelled. free of charge.
Once the order is treated, Cancellation is no longer possible. In this case, please refer to our return and refund policy.
For any cancellation request, please contact our customer service at contact@latrousserie.com
Yes, you can request a return in accordance with our refund policy.
Return deadline
You have 14 days from the receiving your order to request a return or exchange. After this period, no refund or exchange will be granted.
Conditions for a return
The article must be not used, in his original state and with the original packaging.
Personalized or custom-made items are non-refundable, except in the case of a defect.
Sale items are refunded only on the price paid.
How to make a return
Contact us at contact@latrousserie.com with :
Your order number
Your full name
Delivery address
There reason for return
A product photo if it is damaged or defective
We will respond to you within 48 business hours with instructions for the return.
Return shipping costs
For a return related to a change of mind, Shipping costs are your responsibility.
If the product is defective or incorrect, The return shipping costs are covered by La Trousserie.com.
Once the product has been inspected and found to be compliant, the refund will be processed according to the initial payment method, within a period of 7 to 10 business days upon receipt.
Once the refund has been granted, processing on your payment method may take up to 10 business days; this timeframe also depends on the bank or card issuer.
If the refund does not appear immediately in your account, please check with your bank or card issuer before contacting us.
Other Questions
We make your shopping experience as easy as possible.
1. You select the desired product(s)
2. Click on "add to cart"«
3. Click on the bag icon in the top right corner (your "shopping cart") to complete your purchase
We also offer you the option of creating an account to make the process even simpler.
No. Except in exceptional circumstances, we only accept one discount code per order.
We ship products worldwide. However, the buyer is responsible for any import taxes in their country; we accept no liability for these. For residents of Canada, you should not incur any charges upon delivery. If you do, please inform us, and you will be reimbursed upon presentation of proof of the charges.
If you wish to place a bulk order, please email our team.
For any inquiries, please send a message to latrousserie@hotmail.com
Security
Your security is our priority: we only accept secure payments via our Stripe and PayPal processors.
We accept:
Credit cards: Visa, Mastercard, American Express
Debit cards bearing the Visa or Mastercard logo (treated as credit cards)
💳 Your bank card information is never transmitted to us. All payments are processed through secure platforms using the HTTPS protocol and 128-bit SSL encryption.
⚠️ We do not accept Interac Pure cards or checks.
Yes !
The "HTTPS" in our store's URLs demonstrates the quality of our services. HTTPS is the secure version of "http" that uses SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As online retailers, we understand that using SSL is essential these days. It's the best way to protect your data and safeguard you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the web browser's address bar. It is also represented by an "s," which stands for "secure," added to the "http" protocol in the website's address bar. Alternatively, it can be represented by two horizontal bars with circles inside.